Bags

1. Do NOT issue a new product to the student/parent.

2. Call your local Territory Manager to report the claim.

3. If the Territory Manager cannot visit you within a few days, we will provide you with a FREE Reply Paid return address. Please include both the student’s name & name of your school and ensure the product is suitably wrapped for postage.

4. Your Territory Manager or Head Office will assess the claim and contact you directly to discuss any repairs or replacement.

Spartan will repair the product before replacement. Spartan is not liable for claims where user misuse and/or abuse is at cause.

Proof of purchase date may be requested.

Clothing

Important information about your garments...

Washing

Washing inside out will protect the face of the fabric. This will limit pilling or snagging and prolong the life of the garment.

Fasten all zips, buttons or studs before washing. This will prolong the life of the zipper and eliminate the risk of damaging other garments during the cycle.

Cold wash is always recommended to limit shrinkage, especially with pure cotton garments.

Always read garment care label before first wash.

Drying

Line drying in shade is always safest option. Leaving garments on the line for prolonged period of time will cause most fabrics to fade, especially in the sun.

If tumble drying, try to use cool or warm temperature, not hot. This will limit shrinkage.

Tumble drying inside out will protect the face of the fabric and limit fluffing, pilling and snagging.

Fasten all zips, buttons before tumble drying.

Ironing

Do not iron on embroidery or printing. High temperatures will burn the thread on embroidery and may smudge printing.

Returns policy

Upon return from student/parent we do not issue a new product. Call your local Spartan representative to report the return. If the Spartan Representative cannot visit you within a suitable time frame we can provide you with a FREE postage address. Please be sure to include the students name and wrap the garment suitably for postage. Your local representative or a staff member from head office will contact you upon receipt to discuss further action.

Spartan is not liable for claims where misuse and/or abuse is at cause.

To learn more: Free Call 1800 815 557